Refund policy
We want you to be happy with your Slick Rock Outdoors order. If something is not right, eligible products may be returned within 30 days of delivery for a refund or exchange.
Return Eligibility
To qualify for a return, the product must be:
- Returned within 30 days of delivery
- Unworn, unused, and unwashed
- Free from stains, odors, pet hair, damage, or other signs of wear
- Returned with any original tags and packaging when applicable
- Accompanied by proof of purchase
Products purchased on sale or with a promotional code are still eligible for return unless they were clearly marked as final sale when purchased.
Starting a Return
To begin a return, contact us at support@slickrock-outdoors.com and include:
- Your name
- Order number
- Product being returned
- Reason for the return
- Whether you would prefer a refund or exchange
Once your return is approved, Slick Rock Outdoors will provide a prepaid return shipping label and return instructions.
Please do not send a return without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
Slick Rock Outdoors covers the cost of return shipping for all approved returns made within the 30-day return period.
Customers are responsible for securely packaging returned products. Slick Rock Outdoors is not responsible for products damaged because of inadequate return packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or card provider.
Original shipping charges are nonrefundable unless:
- You received the wrong product
- The product arrived damaged or defective
- Slick Rock Outdoors made an error while fulfilling the order
If more than 15 business days have passed since your refund was approved, contact us at support@slickrock-outdoors.com.
Exchanges
Exchanges may be requested within 30 days of delivery and are subject to product availability.
Contact support@slickrock-outdoors.com with your order number and the product or size you would like instead. We will provide a prepaid return label and confirm whether the requested replacement is available.
If the replacement product is unavailable, we will issue a refund to the original payment method.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. Contact us as soon as possible if a product is damaged, defective, or incorrect.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
If Slick Rock Outdoors confirms the issue, we will arrange a replacement or full refund at no cost to you.
Nonreturnable Products
The following products cannot be returned:
- Gift cards
- Products that have been worn, washed, altered, or damaged after delivery
- Products marked as final sale at the time of purchase
- Personalized or custom-made products, unless damaged, defective, or incorrect
Event and Retailer Purchases
Products purchased directly from Slick Rock Outdoors at an event may be returned under this policy with proof of purchase.
Products purchased from an independent Slick Rock Outdoors retailer must be returned to the original retailer and are subject to that retailer’s return policy.
Questions
For questions about a return, exchange, or refund, contact:
Slick Rock Outdoors
Email: support@slickrock-outdoors.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at slickrockoutdoors@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at slickrockoutdoors@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cradodso@gmail.com.